Shipping, Returns & Refunds Policy

Effective Date: October 20, 2026
Websites: gregorystarkbooks.com and oneirionpress.com

This Shipping, Returns & Refunds Policy applies to purchases made directly from Oneirion Press, LLC through gregorystarkbooks.com or oneirionpress.com.

For purchases completed through Amazon, an Ingram-distributed retailer or another third-party retailer, that retailer’s policies apply. An order placed through our website remains a direct order with Oneirion Press when Printful produces or ships the merchandise. For help with a direct order, contact gstark@oneirionpress.com.

1. Direct Orders From Our Websites

Direct book orders from our websites are signed editions fulfilled by Oneirion Press, LLC. Merchandise ordered through our websites may be made to order and fulfilled by Printful. Signed-book provisions below apply to signed books; Printful merchandise provisions are in Section 8A.

All direct orders are subject to product availability, payment authorization, and acceptance of the order. We may cancel an order before fulfillment when reasonably necessary because of an inventory issue, pricing error, suspected fraud, technical issue, or other legitimate business reason. If we cancel an order after payment has been captured, we will issue an appropriate refund for the canceled order.

2. Signed-Book Processing Time

Signed books are generally processed within 5 to 7 business days after your order is placed and payment is confirmed.

Processing time may be longer during new releases, holidays, promotions, high-volume periods, events, inventory delays, or circumstances outside our reasonable control. If a substantial delay occurs, we will make reasonable efforts to communicate with affected customers.

3. Signed-Book Shipping Time and Delivery

For signed-book orders, after processing, estimated shipping time is generally 5 to 7 business days, depending on destination, carrier service, and conditions outside our control.

Processing and shipping estimates are not guaranteed delivery dates. Carrier delays, weather, customs processing, postal disruptions, incorrect address information, and other events outside our control may affect delivery.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, loss, or additional charges resulting from an incorrect, incomplete, or undeliverable address provided at checkout.

4. International Shipping

We ship only to destinations available at checkout. Availability varies based on applicable carrier, payment, shipping, and destination restrictions.

For international orders, you are responsible for all applicable shipping charges, duties, taxes, customs fees, import charges, and other destination-related costs, unless we expressly state otherwise at checkout.

Customs processing and international carrier handling may cause delays. We cannot control or guarantee customs clearance, import approval, or delivery timing.

5. Signed and Personalized Books: Final Sale

Signed books and personalized books are final sale.

Because these books are signed, customized, and may be personalized for a specific recipient, we do not accept returns, exchanges, or refunds for:

• A change of mind;

• A customer deciding they no longer want the book;

• A customer having read or used the book;

• Minor cosmetic variations inherent in handling, signing, printing, or packaging;

• A customer-provided personalization error, including misspelled names or incorrect inscription instructions; or

• Delays caused by carriers, customs, weather, or other circumstances outside our reasonable control.

Please review your order, shipping address, and personalization instructions carefully before submitting it.

Nothing in this policy limits rights that cannot legally be limited under applicable law.

6. Damaged, Defective, or Incorrect Signed-Book Orders

If a signed-book order arrives damaged, defective, or materially incorrect because of our error, contact us at gstark@oneirionpress.com within 14 days of delivery.

Please include:

• Your full name;

• Order number;

• A clear description of the issue; and

• Clear photographs of the item, packaging, and shipping label.

We will review the information and, where appropriate, may provide a replacement or another resolution. We do not offer refunds for signed-book purchases except where required by applicable law.

Do not return an item unless we first provide written instructions. Unauthorized returns may not be accepted or returned to you.

The reporting request above does not limit rights or remedies that cannot legally be limited.

7. Signed-Book Changes and Cancellations

You may request an order cancellation by contacting gstark@oneirionpress.com as soon as possible.

We can cancel an order only before production, signing, personalization, or fulfillment has begun. Once production or fulfillment begins, the order cannot be canceled, changed, returned, exchanged, or refunded except as required by law or as provided in Section 6 above.

Submitting a cancellation request does not guarantee that cancellation is possible. We will confirm by email whether the order was successfully canceled.

8. Purchases From Other Retailers

Books and merchandise may also be available through Amazon, bookstores and libraries supplied through Ingram/IngramSpark distribution, or other third-party retailers. This section applies only when you complete your purchase with another retailer; Printful fulfillment of an order placed on our website does not make it a third-party retail purchase.

Those purchases are governed by the applicable retailer’s or seller’s policies. For issues involving shipping, cancellations, returns, refunds, replacements, order status, or customer service for a third-party purchase, contact the seller or platform from which you placed the order.

Oneirion Press, LLC is not responsible for orders placed through third-party retailers or platforms.

8A. Printful Merchandise

Merchandise fulfilled by Printful is made to order. Production occurs before shipment; carrier transit time is additional. Timing varies by item and destination, and merchandise may ship separately from books or other items. Production and delivery estimates are not guaranteed dates.

We follow Printful’s coverage for made-to-order merchandise. We do not offer voluntary returns or exchanges for a change of mind or a customer-selected wrong size or color. Please review product details and size information before ordering.

Damaged, defective, misprinted or lost-in-transit merchandise may qualify for a replacement at no charge or a refund after review. Contact gstark@oneirionpress.com with your order number, issue details and clear photos for quality problems. Report quality issues within 30 days of delivery, or lost packages within 30 days of the estimated delivery date, so we can submit the fulfillment claim. Quality claims generally do not require returning the item; wait for our instructions. We coordinate with Printful and handle the customer resolution through our store.

Incorrect customer-provided addresses are not covered by Printful’s standard free replacement or refund policy. Contact us to review an undeliverable or returned shipment.

For a merchandise change or cancellation, contact us as soon as possible. Availability depends on fulfillment status and the production facility; changes may become unavailable immediately after submission. A request does not guarantee cancellation or a change. We will confirm the outcome. Cancellation and refund processing through our store is separate from Printful’s fulfillment process.

Nothing in this policy limits mandatory consumer rights, remedies or cancellation periods. For example, customers receiving orders in Brazil retain any applicable seven-calendar-day right to regret. Supplier claim windows do not shorten statutory rights. Updated voluntary-return provisions do not reduce rights or terms applicable to earlier orders.

9. Contact Us

For questions about a direct order placed through our websites, contact:

Oneirion Press, LLC
Crown Point, Indiana, United States
gstark@oneirionpress.com