Shipping, Returns & Refunds Policy

Effective Date: September, 2026
Websites: gregorystarkbooks.com and oneirionpress.com

This Shipping, Returns & Refunds Policy applies to purchases made directly from Oneirion Press, LLC through gregorystarkbooks.com or oneirionpress.com.

For purchases made through Amazon, Ingram-distributed retailers, Printful, or another third-party seller, that seller’s shipping, return, refund, and customer-service policies apply instead.

1. Direct Orders From Our Websites

At this time, direct book orders from our websites are signed editions fulfilled by Oneirion Press, LLC.

All direct orders are subject to product availability, payment authorization, and acceptance of the order. We may cancel an order before fulfillment when reasonably necessary because of an inventory issue, pricing error, suspected fraud, technical issue, or other legitimate business reason. If we cancel an order after payment has been captured, we will issue an appropriate refund for the canceled order.

2. Processing Time

Signed books are generally processed within 5 to 7 business days after your order is placed and payment is confirmed.

Processing time may be longer during new releases, holidays, promotions, high-volume periods, events, inventory delays, or circumstances outside our reasonable control. If a substantial delay occurs, we will make reasonable efforts to communicate with affected customers.

3. Shipping Time and Delivery

After processing, estimated shipping time is generally 5 to 7 business days, depending on destination, carrier service, and conditions outside our control.

Processing and shipping estimates are not guaranteed delivery dates. Carrier delays, weather, customs processing, postal disruptions, incorrect address information, and other events outside our control may affect delivery.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, loss, or additional charges resulting from an incorrect, incomplete, or undeliverable address provided at checkout.

4. International Shipping

We ship only to destinations available at checkout. Availability varies based on applicable carrier, payment, shipping, and destination restrictions.

For international orders, you are responsible for all applicable shipping charges, duties, taxes, customs fees, import charges, and other destination-related costs, unless we expressly state otherwise at checkout.

Customs processing and international carrier handling may cause delays. We cannot control or guarantee customs clearance, import approval, or delivery timing.

5. Signed and Personalized Books: Final Sale

Signed books and personalized books are final sale.

Because these books are signed, customized, and may be personalized for a specific recipient, we do not accept returns, exchanges, or refunds for:

• A change of mind;

• A customer deciding they no longer want the book;

• A customer having read or used the book;

• Minor cosmetic variations inherent in handling, signing, printing, or packaging;

• A customer-provided personalization error, including misspelled names or incorrect inscription instructions; or

• Delays caused by carriers, customs, weather, or other circumstances outside our reasonable control.

Please review your order, shipping address, and personalization instructions carefully before submitting it.

Nothing in this policy limits rights that cannot legally be limited under applicable law.

6. Damaged, Defective, or Incorrect Orders

If a direct order arrives damaged, defective, or materially incorrect because of our error, contact us at gstark@oneirionpress.com within 14 days of delivery.

Please include:

• Your full name;

• Order number;

• A clear description of the issue; and

• Clear photographs of the item, packaging, and shipping label.

We will review the information and, where appropriate, may provide a replacement or another resolution. We do not offer refunds for direct-site purchases except where required by applicable law.

Do not return an item unless we first provide written instructions. Unauthorized returns may not be accepted or returned to you.

7. Order Changes and Cancellations

You may request an order cancellation by contacting gstark@oneirionpress.com as soon as possible.

We can cancel an order only before production, signing, personalization, or fulfillment has begun. Once production or fulfillment begins, the order cannot be canceled, changed, returned, exchanged, or refunded except as required by law or as provided in Section 6 above.

Submitting a cancellation request does not guarantee that cancellation is possible. We will confirm by email whether the order was successfully canceled.

8. Amazon, Ingram, Printful, and Other Third-Party Purchases

Books and merchandise may also be available through Amazon, bookstores and libraries supplied through Ingram/IngramSpark distribution, Printful, or other third-party sellers or fulfillment services.

Those purchases are governed by the applicable retailer’s or seller’s policies. For issues involving shipping, cancellations, returns, refunds, replacements, order status, or customer service for a third-party purchase, contact the seller or platform from which you placed the order.

Oneirion Press, LLC is not responsible for orders placed through third-party retailers or platforms.

9. Contact Us

For questions about a direct order placed through our websites, contact:

Oneirion Press, LLC
Crown Point, Indiana, United States
gstark@oneirionpress.com